ποΈ Return and Exchange Policy β UAE
At mh-ae.com, we strive to provide a smooth shopping experience. However, due to supplier and supply constraints, we maintain a return and exchange policy.
π Return or Exchange:
We offer returns or exchanges for most products for the following reasons:
β’ Items are shipped directly from domestic suppliers β’ Items are shipped directly from international suppliers β’ Customs regulations, high shipping costs, and supplier restrictions prevent return logistics β’ Supplier-specific policies may apply (15 days for domestic orders, 30 days for international orders)
Please review the product details carefully before placing an order.
π¦ Damaged or Incorrect Item
If your item arrives damaged or incorrect, you must notify us by emailing info.mhrgtae@gmail.com within 48 hours of delivery:
β’ Your order number β’ Clear photos of the item received β’ A brief description of the problem
We will assess the situation and provide appropriate solutions if applicable.
Important Notes
β’ Returns will not be accepted after 2 days of delivery β’ Products used, altered, or damaged by the customer are not eligible for refunds or exchangesΒ
β’ π¦ If a return is authorized, please use a trackable courierβwe are not responsible for lost or delayed shipments. Β
β’π³ Refund Timeline
If your return is approved:
β’ The refund amount will be credited to your mh-ae.com wallet within 3 days,
OR
β’ A refund will be issued to your original payment method within 15 days, depending on how you paid.